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3.7. Alternate Hold Pick up Location
Last Updated 06/03/2026
Alternate Hold Pick up Location
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This feature enables libraries to configure an alternate hold pick up location. The alternate pick up location will appear in the staff client to inform library staff that a patron has a hold waiting at that location. In the stock Evergreen code, the default alternate location is called "Behind Desk".
Libraries may choose to designate a pickup location for patron holds in a different location in the library than the standard hold shelf. This allows patrons seeking extra privacy to avoid having their holds shelved on open pickup shelves, amd gives patrons with disabilities the option to have their holds fulfilled in a more accessible manner. The process of setting alternate pickup locations requires two steps:
- Libraries must enable the option
- Patrons interested in this option must opt-in and have the setting applied to their account
Configuration
The alternate pick up location is disabled in Evergreen by default. It can be enabled by setting Holds: Behind Desk Pickup Supported to True in the Library Settings Editor.
To enable this option at your library, submit a help ticket!
When enabled, an option to keep holds behind the Circ Desk will appear in all patron accounts for the location where the setting it true.
When a hold is placed with the alternate pick up location, it will be displayed under the Holds button in the patron account in a column labeled "Behind Desk." This column will read either Yes or No.
Optional Patron Self Opt-In
Libraries can also choose to give patrons the ability to opt-in to pick up holds at the alternate location through their OPAC account. To add this option, set the OPAC/Patron Visible field in the User Setting Type Hold is behind Circ Desk to True.
To enable this option at your library, submit a help ticket!
If configured, patrons will see the option to opt-in to the alternate location in the Account Preferences section of their OPAC Account.