1.1. NC Cardinal resources

Niche Academy

Self-Paced Modules

The NC Cardinal Circulation Training unit is made up of 8 lessons focused on basic Circulation functions and workflows. Topics include Circulation Policies, Checking Items Out, Checking Items In, Renewals, Non-Standard Circulations, Managing Items from teh Item Status Screen, Chanigng Barcodes, and Managing Items from the Patron Account.

1.2. External Resources

Training Resources from other Consortia

Evergreen Indiana Circulation video playlist

BC Libraries Cooperative/Sitka "Viewing Your Circulation Policies"

Additional Training Resources

ABLE Collection Development and Public Services sequences: http://libraries.idaho.gov/page/able

Youth Services sequences and other special handling sequences: http://libraries.idaho.gov/page/library-learning-online

CREW weeding method: https://www.tsl.texas.gov/ld/pubs/crew/index.html

Evergreen web client documentation: http://docs.evergreen-ils.org/reorg/3.2/circulation/

Evergreen Conference Presentations

Patron Exceeds Fine Threshold: An End-User Look at Patron Billing Presented by Dawn Dale, PINES Helpdesk Manager, Georgia Public Library Service and Erica Rohlfs, Education Librarian, Equinox Software (2014 Evergreen Conference) 

1.3. Circulation Training Module

NC Cardinal Circulation Training

NC Cardinal has a 3-part circulation training series in Niche Academy that new staff and staff at migrating libraries may find useful. Staff will be required to register in Niche Academy to access the training.

1.4. Glossary of Common Terminology for Evergreen and NC Cardinal

Glossary of Terms

AACR2 (Anglo-American Cataloguing Rules, Second Edition): AACR2 is a set of cataloging rules for descriptive cataloging of various types of resources.  http://www.aacr2.org/

Acquisitions: Processes related to ordering materials and managing expenditures.

Age-hold protection: Allows libraries to prevent holds on newly cataloged materials (on an item-by-item basis) from outside the owning library's branch or system for a designated amount of time.

Authority record: Records used to codify and control the contents of MARC fields.

Balance stop percent: A setting in acquisitions that prevents staff from making purchases when only a specified percentage of the fund remains.

Barcode: The code/number attached to an item or patron record.  This is not the database ID. Barcodes are added to items to facilitate the checking in and out of an item. Barcodes can be changed as needed. Physical barcodes that can be placed on items can follow several different barcode symbologies.

Bibliographic record: The record that contains MARC data about a work, such as title, author, and copyright date.

Billing types: Various categories of system-generated and staff-applied billing.

Booking: Processes relating to reserving cataloged and non-bibliographic items.

Buckets: This is a container of items. See also Record Buckets and Item Buckets.

Call number: A brief string of letters and or numbers used to provide identifying information about an item.

Call number record (sometimes also called volume record): One or more item records may be attached to a call number record.

Catalog: The database of titles and objects

Cataloging: The process of adding materials to be circulated to the system.

Check-in: The process of returning an item.

Check-out: The process of loaning an item to a patron.

Circulation: The process of loaning an item to an individual.

Circulating library: The library which has checked out the item.

Circulation library: The library which is the home of the item.

Circulation limit sets: Refines circulation policies by limiting the number of items that users can check out.

Circulation modifiers: Circulation modifiers pull together Loan Duration, Renewal Limit, Fine Level, Max Fine, and Profile Permission Group to create circulation rules for different types of materials. Circulation Modifiers are also used to determine Hold Policies.

Claims Returned: A fine stop reason in Evergreen, not an item status. The item status of the item that the patron claimed to return is still Checked out, which means it is still OPAC visible and holdable, and will remain on the patron account (not accruing fines or changing to Lost status) until the item is Checked in.

Closed Dates Editor: Used to specify dates within a library’s normal hours of operation in which the library is closed for a special reason. Ex: Holidays, staff workdays.

Community: In the open-source world of software development, community refers to the users and developers who communicate and collaborate to develop and enhance software.

Consortium: A consortium is an organization of two or more individuals, companies, libraries, consortiums, etc. formed to undertake an enterprise beyond the resources of any one member.

Consortial Library System (CLS): An ILS designed to run a consortium. A CLS is designed for resource sharing between all members of the consortium, it provides a union catalog for all items in the consortium.

Copy: see Item

Default search library: The default search library setting determines what library is searched from the advanced search screen and portal page by default. Manual selection of a search library will override it.

Distribution formulas: Used to specify the number of copies that should be distributed to specific branches and item locations in Acquisitions.

Due date: The date on or before which an item must be returned to the library (usually to avoid being charged an overdue fine).

Electronic Data Interchange (EDI): Transmission of data between organizations using electronic means. Used for Acquisitions.

Evergreen: Evergreen is an open-source ILS designed to handle the processing of a geographically dispersed, resource sharing library network.

FIFO (First In First Out): In a FIFO environment, holds are filled in the order that they are placed.

Fund tags: Tags used in acquisitions to allow you to group Funds.

Funding sources: Sources of the monies to fund acquisitions of materials.

Funds: Allocations of money used for purchases.

FRBR (Functional Requirements for Bibliographic Records): See https://www.loc.gov/cds/downloads/FRBR.PDF [Library of Congress FRBR documentation]

Hatch: A additional program that is installed as an extension of your browser to extend printing functionality with Evergreen.

Hold: The exclusive right for a patron to checkout a specific item.

Hold boundaries: Define which organizational units are available to fill specific holds.

Holdings Import Profile: Identifies the Import Item Attributes definition.

Holding subfield: Used in the acquisitions module to map subfields to the appropriate item data.

ILS (Integrated Library System): The Integrated Library System is a set of applications which perform the business and technical aspects of library management, including but not exclusive to acquisitions, cataloging, circulation, and booking.

ILL (Inter-Library Loan): Inter-Library Loan is the process of one library borrowing materials for a patron from another library (outside the shared consortium).

Import item attributes: Used to map the data in your holdings tag to fields in the item record during a MARC import.

Insufficient quality fall-through profile: A back-up merge profile to be used for importing if an incoming record does not meet the standards of the minimum quality ratio.

ISBN (International Standard Book Number): A publisher product number that has been used in the book supply industry since 1968. A published book that is a separate product gets its own ISBN. ISBNs are either 10 digits or 13 digits long. They may contain information on the country of publication, the publisher, title, volume, or edition of a title.

ISSN (International Standard Serial Number): A unique 8-digit number assigned by the International Serials Data System to identify a specific serial title.

Item: The actual item.

Item barcode: A unique identification number for each item in the catalog.

Item buckets: A contained list of item records upon which actions may be performed in batch.

Item Status: A core Evergreen feature that provides a great deal of information about a barcoded item linked to both the title record and recent patron activity involving the item.

Juvenile flag: A setting used to specify whether a user is a juvenile for circulation purposes.

KPAC (Kids' OPAC): Alternate, simplified version of the OPAC that is child-friendly.

LaunchPad: LaunchPad is an open source suite of tools that help people and teams to work together on software projects. LaunchPad brings together bug reports, wishlist ideas, translations, and blueprints for future development of Evergreen. https://launchpad.net/evergreen

LCCN (Library of Congress Control Number): A system of numbering catalog records at the Library of Congress.

Loan duration (loan period): The length of time a given type of material can circulate.

MARC (Machine Readable Cataloging): Standards for the representation and communication of bibliographic and related information in machine-readable form.

MARC batch export: A process of mass exporting copies of MARC records from Evergreen.

MARC batch import: A process of mass importing MARC records into Evergreen.

Match score: Indicates the relative importance of specified match points as Evergreen compares an incoming record to an existing record.

Metarecord: Compilation of individual bibliographic records that represent the same work (possibly in different formats). This compilation allows for several records to be represented on a single line on the search results page and allows the broadest number of potential copies to fill a patron hold for the first available copy of selected formats.

Minimum quality ratio: Used to set the acceptable level of quality for a record to be imported.

Monograph parts: A means of providing additional granularity within bibliographic records, primarily to enable patrons to place holds on individual parts of a set of differing items encompassed by the same published title.

NC Cardinal: A consortium of North Carolina libraries that share a single Evergreen catalog and transit materials between member libraries to fulfill patron hold requests.

Non-cataloged: Items that are not cataloged within Evergreen.

Non-cataloged Types Editor: A means of defining circulation rules for non-cataloged items.

OPAC (Online Public Access Catalog): An online interface to the database of a library's holdings, used to find resources in their collections. It is possibly searchable by keyword, title, author, subject or call number. The public side of the catalog.

Organizational units (Org Unit): Organizational Units are the specific instances of the organization unit types that make up your library's hierarchy. They should be the proper names for libraries and will be visible to patrons in the OPAC.  Ex: Main Street Branch, Townsville Campus

Organization unit type: The organization types in the hierarchy of a library system.

Overlay/merge profiles: During a MARC import this is used to identify which fields should be replaced, which should be preserved, and which should be added to the record.

Owning library: The library branch to which an item’s call number record is attached (usually the purchasing library).

Parent organizational unit: An organizational unit one level higher in the hierarchy; policies may be inherited by its child units.

Parts: see Monograph Parts

Patron: A user of the ILS. Patrons in Evergreen can include both library staff and public users.

Patron barcode/account/library card number: A unique identification number assigned to each patron used to label and retrieve their library account.

Permission groups: A grouping of permissions granted to a group of individuals, i.e. patrons, cataloging, circulation, administration. Permission Groups also set the depth and grantability of permissions.

Pickup library: Library designated as the location where requested material is to be picked up.

Preferred Library: The library that is used to show items and URIs regardless of the library searched.  It is recommended to set this to your Workstation library so that local copies always show up first in search results.

Print templates: Templates that Evergreen uses to print various receipts and tables.

Printer settings: Settings in Evergreen for selected printers which may utilize HATCH functionality.

 Propagate funds: Create a new fund for the following fiscal year with the same parameters as the current fund.

Providers: Vendors from whom a library orders materials. Set in the Acquisition module.

Purchase Order (PO): A document issued by a buyer to a vendor, indicating types, quantities, and prices of materials.

Quality metrics: A mechanism for Evergreen to measure the quality of records and to make importing decisions based on quality. 

RDA (Resource Description & Access): A set of cataloging standards and guidelines based on FRBR and FRAD. RDA is the successor for AACR2. http://rdatoolkit.org/

Record bucket: A contained list of bibliographic records upon which actions may be performed in batch.

Record match sets: When importing records, this identifies how Evergreen should match incoming records to existing records in the system.

Recurring fine: The term for daily or other regularly accruing overdue fines.

Register Patron: The process of creating a new patron account within Evergreen.

Rollover: Used to roll over remaining encumbrances and funds into the same fund the following year.

SAN (Standard Address Number): An identification code for electronic communication within the publishing industry.

Shelving location: The area within the library where a given item is shelved.

SIP (Standard Interchange Protocol): A communications protocol used within Evergreen for transferring data to and from third-party devices, such as RFID and barcode scanners that handle patron and library material information. Version 2.0 (also known as "SIP2") is the current standard.

Staff client: The graphical user interface used by library workers to interact with the Evergreen system. Staff use the staff client to access administration, acquisitions, circulation, and cataloging functions.

Standing penalties: Serve as limiters when patron activity meets certain criteria, commonly a specified amount of overdue items or fines. Standing penalty blocks will prevent circulation and hold transactions. 

Statistical categories (stat cats): Used to label select patrons and holdings for record-keeping purposes.

Transit: The movement of items between libraries, usually to fulfill patron hold requests.

URI (Universal Resource Identifier): A string of characters that identify a logical or physical resource. Examples are URL and URN.

URL (Universal Resource Locator): The web address used to access a resource.

URN (Universal Resource Number): A standard number to identify a resource. Examples of URNs are ISBN, ISSN, and UPC.

UPC (Universal Product Code): A unique barcoded number assigned to an item by the manufacturer.

Wiki: The Evergreen Wiki can be found at https://wiki.evergreen-ils.org and is a knowledge base of information about Evergreen.

Workstation: The unique name associated with a specific computer and library branch.

Z39.50: An international standard client/server protocol for communication between computer systems, primarily library and information related systems.

2.1. Check Out

2.2. Checking Out Open Circulations

2.3. Email Checkout Receipts

Email Checkout Receipts

This feature allows patrons to receive checkout receipts through email at the circulation desk and in the Evergreen self-checkout interface. Patrons need to opt in to receive email receipts by default and must have an email address associated with their account. Opt in can be staff mediated at the time of account creation or in existing accounts. Patrons can also opt in directly in their OPAC account or through patron self-registration. This feature does not affect the behavior of checkouts from SIP2 devices.

Staff Client Check Out

When a patron has opted to receive email checkout receipts by default, an envelope icon representing email will appear next to the receipt options in the Check Out screen. A printer icon representing a physical receipt appears if the patron has not opted in to the default email receipts.

Staff can click Quick Receipt and the default checkout receipt option will be triggered—an email will be sent or the receipt will print out. The Quick Receipt option allows staff to stay in the patron account after completing the transaction. Alternatively, staff can click Done to trigger the default checkout receipt and close out the patron account. By clicking on the arrow next to the Quick Receipt or Done buttons, staff can select which receipt option to use, regardless of the selected default. The email receipt option will be disabled if the patron account does not have an email address.

Self Checkout

In the Self Checkout interface, patrons will have the option to select a print or email checkout receipt, or no receipt. The radio button for the patron’s default receipt option will be selected automatically in the interface. Patrons can select a different receipt option if desired. The email receipt radio button will be disabled if there is no email address associated with the patron’s account.

Opt In

Staff Mediated Opt In At Registration

Patrons can be opted in to receive email checkout receipts by default by library staff upon the creation of their library account. Within the patron registration form, there is a new option below the Email Address field to select Email checkout receipts by default?. Select this option if the patron wants email checkout receipts to be their default. Save any changes.

Staff Mediated Opt In After Registration

Staff can also select email checkout receipts as the default option in a patron account after initial registration. Within the patron account go to Edit and select Email checkout receipts by default?. Make sure the patron also has an email address associated with their account. Save any changes.

Patron Opt In – Self-Registration Form

If your library offers patrons the ability to request a library card through the patron self-registration form, they can select email checkout receipts by default in the initial self-registration form:

Patron Opt In - OPAC Account

Patrons can also opt in to receive email checkout receipts by default directly in their OPAC account. After logging in, patrons can go to Account Preferences→Notification Preferences and enable Email checkout receipts by default? and click Save.

Email Checkout Receipt Configuration

Email checkout receipts will be sent out through a Notifications/Action Trigger called Email Checkout Receipt. The email template and action trigger can be customized by selecting  Local Administration from the Administration menu, navigating to Notifications/Action Trigger and finding Email Checkout Receipt.

2.4. Pre-Cat Checkouts

1. Go to patron’s Check Out screen.
2. Scan the item barcode.
3. At prompt, enter the required information.
4. Click Precat Checkout.

 

Required Information

Staff should enter at least the Title. Ideally, staff should enter any additional identifying information, including the author and an item identifier. This is labeled as ISBN in the modal, but may be the UPC or other standard identifier depending on the type of item being checked out.

Staff must enter the Circulation Modifier. The checkout will not work without this modifier, as it is used to identiy the correct circulation policy.

This screen does not respond to the enter key or carriage return provided by a barcode scanner when the cursor is in the ISBN field. This behavior prevents pre-cataloged items from being checked out before you are done entering all the desired information.

Routing the Item to Cataloging

On check-in, Evergreen will prompt staff to re-route the item to cataloging. Staff should never edit the UNCATALOGED item record attached to TCN -1 for these pre-cataloged circulations. There are instructions for correctly transferring the barcode to an appropriate bib record in the Moving Pre-cataloged Items to the Correct Bib Record page of the Item Cataloging knowledge book.

2.5. Changing Due Dates

Circulation periods are pre-set. When items are checked out, due dates are automatically calculated based on the duration set in the appropriate circulation policy. Irregular closures for holidays are considered and accounted for in this calculation. These dates are inserted into circulation records with no required action or calculation on the part of the circulation staff. However, in instances where a transaction requires a non-standard due date, staff may set this in one of two ways, either at the point of checkout using the Specific Due Date function, or after checking the item out, using the Edit Due Date action.

Setting a Specific Due Date at Checkout

The Specific Due Date checkbox allows you to set a different due date to override the pre-set loan period.

To set a custom due date at checkout:

1. Open the Date Options drop-down menu.
2. Select Specific Due Date from the menu.
3. Enter the date in yyyy-mm-dd format or select it using the calendar widget.

Note: This date applies to all items within a single patron transaction unless you change the date, de-select the Specific Due Date option from the Date Options menu, or quit the patron record.

Making a Specific Due Date "Sticky"

It is possible to set a specific due date and leave it set across all patron transactions for the whole day. To do this:

1. Open the Date Options drop-down menu.
2. Select Use Specific Due Date Until Logout from the menu.
3. This will automatically check the Specific Due Date option as well.
4. Enter the date in yyyy-mm-dd format or select it using the calendar widget.

Use this feature with caution. The due date you select will be applied to all transactions, regardless of circulation policy, until you actively log out of Evergreen. 

2.6. Renewing Items

Checked-out items can be renewed if your library’s policy allows it. REnewals may happen automatically if set to do so, or can be completed manually if autorenewals aren't set, or if an autorenewal fails.

Autorenewals

Circulation policies are set to include the number of times an item may be renewed. Optionally, libraries may set how many of these renewals should happen automatically. For example, a policy with a duration rule of 21D_2R_2A means any items that cirulate on this policy will checkout for 21 days (21D) with 2 available renewals (2R), both of which may happen automatically. All renewals, including autorenewals, will be for the same duration as teh initial checkout.

When an item circulates on a policy with autorenewals, sometime between midnight and 3 am of the item's original due date, Evergreen will attempt to renew the item on behalf of the patron. After an autorenewal attempt, patrons will receive an email detailing which materials were successfully renewed and which should be returned to avoid potential late fines.  

Autonrenewals may fail for any of the following reason:

• If there are holds on the item
• If the patron account exceeds a set threshold, such as too many items overdue or too much owe in fines
• If there are no remaining renewals available (according to the selected circulation modifier of the item),

In some cases, an autorenewal may fail even though the account was in good standing. This may happen if the item would have fufilled a hold, but another item is captured to fulfill that hold between the time of the autorenewal failure and the time the item is returned. In rare instances, autorenewals fail due to an issue in the software itself. If a patron contacts the library about a failed autorenewal, NC Cardinal recommends attempting a manual renewal, then submitting the patron barcode and item barcode via a help desk ticket for further investigation.

Renewing in the Staff Client

If autorenewals are not set in your library or for a specific item type (determined by Circulation Modifier), staff may attempt manual renewals.

Renewing in the Patron Account

1. Retrieve the patron record and go to the Items Out screen.
2. Select the item you want to renew. Select Renew from the Action menu.
3. If you want to renew all items in the account, click Renew All instead.
4. If you want to specify the due date, click Renew with Specific Due Date. You will be prompted to select a due date. Once done, click Apply.

 

Renewing by Item Barcode

1. To renew items by barcode, select Renew Items from the Circulation menu.
2. Scan or manually enter the item barcode.
3. If you want to specify the due date, click Specific Due Date and enter a new due date in yyyy-mm-dd format.

Renewing from the Item Status Screen

Renewing from the item status screen allows staff to renew multiple items at once. This can be particularly useful when renewing items in use by the library, such as for programming, or related to outreach efforts. It's also useful when a list of items to be renewed has been generated from a report.

1. Scan the barcode in the Item Status screen or upload a list of barcodes for batch renewals..
2. Select all items to be renewed from the results grid.
3. Choose Renew Items from the Action menu.
   

Renewing in the OPAC

Patrons may attempt their own renewals by logging into their account in the OPAC.

1. Under the Items Checked Out tab, they will see a list of all items currently checked out to their account.
2. Check the box for any titles to be renewed.
3. Make sure the drop down menu at the top is set to Renew Selected Titles.
4. Click the Go button.
5. A pop-up dialog will ask if you're sure you want to renew the selected items. Click Ok.
6. The item will renew if eligible.

2.7. In-House Use

When recording usage on an item that cannot be removed from the library, such as reference materials or some types of technology, some libraries choose to record usage of these materials as In-house Use. 

1. Select Record-In House Use from the Circulation menu or press F6.
2. Choose either barcode or non-cataloged type from drop-down menu, and click Submit.
3. Enter number of uses, scan or type barcode if necesarry, and click Submit.

Note: The statistics of in-house use are separated from circulation statistics. The in-house use count of cataloged items is not included in the items' total use count. There are several report templates to get in-house use statistics in the Centralized Report Templates →  In House and Non-cataloged Templates folder.

3.1. Check In

When items are returned to the library, they must be checked in to close out the circulation transaction. Staff may check in items from a variety of interfaces.

Checkin Interface

For standard patron returns, staff should use the checkin interface:

1. Click Check In Items from the Circulation and Patrons toolbar, or select Check In from the Circulation menu.
   
2. Scan item barcode or enter manually and click Submit.
   
3. If there is an overdue fine associated with the checkin, an alert will appear at the top of the screen with a fine tally for the current checkin session. To immediately handle fine payment, click the alert to jump to the patron’s bill record.
   

3.2. Backdating Checkins

To change effective check-in date, select Check In Items from the Circulation menu. In the Effective Date field enter the date in yyyy-mm-dd format.

The new effective date is now displayed in the red bar above the Barcode field.

Move the cursor to the Barcode field. Scan the items. When finishing backdated check-in, change the Effective Date back to today’s date.

Backdate Post-Checkin

After an item has been checked in, you may use the Backdate Post-Checkin function to backdate the check-in date.

Select the item on the Check In screen, select Backdate Post-Checkin from the Actions menu.

In the Effective Date field enter the date in yyyy-mm-dd format. The check-in date will be adjusted according to the new effective check-in date.

3.3. Checkin Modifiers

When checking in materials, staff can impact the way that Evergreen interacts with those materials to change how they are routed or considered for holds. THis is done by applying one or more Checkin Modifiers. At the right bottom corner of the checkin screen, there is a Checkin Modifiers drop-down menu. The options are:

• Ignore Pre-cat Items: No prompt when checking in a pre-cat item. Item will be routed to Cataloguing with Cataloguing status.
• Suppress Holds and Transit: Item will not be used to fill holds or sent in transit. Item has Reshelving status.
• Amnesty Mode/Forgive Fines: Overdue fines will be voided if already created or not be inserted if not yet created (e.g. hourly loans).
• Auto-Print Hold and Transit Slips: Slips will be automatically printed without prompt for confirmation.
• Clear Holds Shelf: Checking in hold-shelf-expired items will clear the items from the hold shelf (holds to be cancelled).
• Retarget Local Holds: When checking in in process items that are owned by the library, attempt to find a local hold to retarget. This is intended to help with proper targeting of newly-catalogued items.
• Retarget All Statuses: Similar to Retarget Local Holds, this modifier will attempt to find a local hold to retarget, regardless of the status of the item being checked in. This modifier must be used in conjunction with the Retarget Local Holds modifier.
• Capture Local Holds as Transits: With this checkin modifier, any local holds will be given an in transit status instead of on holds shelf. The intent is to stop the system from sending holds notifications before the item is ready to be placed on the holds shelf and item will have a status of in-transit until checked in again. If you wish to simply delay notification and allow time for staff to process item to holds shelf, you may wish to use the Hold Shelf Status Delay setting in Library Settings Editor instead. See Local Administration section for more information.
• Manual Floating Active: Floating Groups must be configured for this modifier to function. The manual flag in Floating Groups dictates whether or not the "Manual Floating Active" checkin modifier needs to be active for a copy to float. This allows for greater control over when items float.
• Update Inventory: When this checkin modifier is selected, scanned barcodes will have the current date/time added as the inventory date while the item is checked in.

These options may be selected simultaneously. The selected option is displayed in the header area.

Please be aware that checkin modifiers are "sticky", which means they will stay on until you uncheck them again, even after you log out of Evergreen completely and log back in later. So, it is important to clear out any checkin modifiers before you close out the tab or move on to something else. (Make sure all the checkin modifiers have an orange 'x' beside them.)

4.1. Item Attributes for Circulators

On This Page

Circulators may edit Item Attributes for locally owned copies. Items may be edited from the Holdings Editor, which can be accessed from the Item Table in the Bibliographic Record, or from the Actions Menu in the Item Status screen.

Only certified Item Catalogers and Bib Catalogers can add or delete items, but Circulators have permissions to edit Item Attributes such as the Barcode, Call Number, Shelving Location, or Item Status of items, and may do so as determined by their local library system. 

There are several ways to access the Holdings Editor - the interface to edit all holdings data - including via the Bibliographic Record or the Actions menu on the Item Status screen.

The bibliographic record detail page displays library holdings, including the call number, shelving location, and item barcode. Within the Item Table tab in the staff client, the list of holdings displays two links, view and edit, underneath the item barcode(s).

Clicking on the view link opens the Item Status screen for that specific item.

Clicking on the edit link opens the Holdings Editor screen for that specific item.

Item Status Screen

If circulators wish to make changes to multiple items at once, they can do so from the Item Status screen. Select all the items to be edited and select an option from the Edit section of the Actions menu.

• Clicking on Call Numbers will open the Holdings Editor.
• Clicking on Items will open the Item Attributes editor.
• Clicking on Call Numbers and Items will open the Holdings Editor (duplicate of the Call Number).
• Clicking on Manage Item Alerts will open a pop-up where you can add Item Alert or edit/delete existing alerts.

4.2. Claims Returned Items

On This Page

Staff can mark items as "Claims Returned" to stop the accrual of fines. Items that are located and checked in will be automatically backdated based on the claims returned date provided when staff mark the item.

1. To mark an item Claims Returned, retrieve the patron record and go to the Items Out screen.
2. Select the item, then select Mark Claims Returned from the dropdown Actions menu.
3. Enter date in yyyy-mm-dd format.
4. Click Submit.
5. The Claimed Returned item now displays in the Other/Special Circulations section of the patron record.
6. The Claimed Returned item adds to the count of items that are Claimed Returned in the patron summary on the left (or top) of the screen. 

More on Claims Returned Items 

• The date entered for a Claims Returned item establishes the fine. If the date given has passed, bills will be adjusted accordingly.
• When a Claims Returned item is returned, if there is an outstanding bill associated with it, the item will not disappear from the Items Out screen. It will disappear when the outstanding bills are resolved.
• When an item is marked Claimed Returned, the value in Claims-returned Count field in the patron record is automatically increased. Staff can manually adjust this count by editing the patron record.
  
• Claims Returned is a fine stop reason in Evergreen AND an item status. The item status of the item that the patron claimed to return is set to Claimed Returned, which means it is no longer OPAC visible nor holdable. The item will remain on the patron account (not accruing fines or changing to Lost status) until the item is checked in. 

• The library setting that governs any given Claims Returned is the library setting at the library where the item circulated. 

Claims returned Policies and Best Practices

Currently, it is up to each library system to determine how they choose to handle their own claims returned items and patrons. In Evergreen, the item remains on the patron record until the item is checked in, either because it is found/returned by the patron, found/discarded by the library, or formally marked lost and subsequently paid for.

If the item is owned by a different system and was checked out to the patron via resource sharing, any action to discard the item should be left to the owning library. There is not currently a consortium-wide policy for handling resource-sharing items that have been marked as claimed returned in a patron record. Each resource-sharing situation would need to be handled on a case-by-case basis, with the system that checked out the item contacting the owning library system to see how they can amicably resolve the situation.

Note: If library policy requires claims returned items to show as checked-in, staff should manually change the status, as the Claims Returned flag does not properly close the open circulation transaction on the patron account. Checking in the item is the only correct way to close the open transaction for an item marked Claims Returned.

4.3. Lost Items

On This Page

Items may be marked lost through an automatic process when they reach a certain threshold of overdue, or manually by staff within the patron record. Lost items will result in a system generated bill.

Once an item has been overdue for the (configurable) amount of time established by your library system, Evergreen will mark the item Lost in the borrowing patron’s account. This will be done automatically through a Notification/Action Trigger. The Lost item is still "checked out" to the patron and that circulation transaction remains open until the item is returned or the bill for the item is paid.

When the item is marked Lost, several actions will take place:

Optionally the patron can be billed for the item price, a lost processing fee, and any overdue fines can be voided from the account. Lost items can be included either in the "Items Checked Out" or "Other/Special Circulations" sections of the "Items Out" view of a patron’s record. These options are all controlled by library settings. Patrons can also be sent an email or print notification that the item was marked lost and billed to their library account.

1. To mark items Lost manually, retrieve patron record and click Items Out.
2. Check the box to the left of the item to select it.
3. Select Mark Lost (by Patron) from the Actions menu.
4. The lost item now displays as lost in the Other/Special Circulations section of the patron record.
5. The lost item also adds to the count of Lost items in the patron summary on the left (or top) of the screen.

 

4.4. Item Inventory

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Circulators may inventory items on the fly using the Update INventory checkin modifier while checking in returns, or from the Item Status screen, using the Update Inventory action.

In addition to the dedicated Inventory process outlined in the Item Cataloging book, circulators may also engage in on-the-fly inventory of items as they are returned or otherwise brought to the circulation desk. 

From the Checkin Screen

Note: If a library intends to use an inventory wand in conjunction with their RFID, existing SIP accounts can be utilized for the inventory wand.

5.1. Self Checkout Station

Self Check Interface

Evergreen includes a self check interface designed for libraries that simply want to record item circulation without worrying about security mechanisms like magnetic strips or RFID tags. Please refer to the Self Checkout Station section of the Administration Manual for Libraries knowledge book. 

6.1. Creating a Booking Reservation

How to Create a Booking Reservation

Only staff members may create reservations. A reservation can be started from a patron record, or a booking resource. To reserve cataloged items, you may start from searching the catalog, if you do not know the booking item’s barcode.

To create a reservation from a patron record

1) Retrieve the patron’s record.

2) Select Other → Booking → Create Reservations. This takes you to the Reservations Screen.

3) For non-catalogued items, select Choose resource by Type, then search for your resource in the Search by resource type search box, or select one from the drop down list. 

4) For catalogued items, select Choose resource by barcode and enter the barcode of a cataloged, bookable resource in the Search by resource barcode box.

5) Select the date and time for the reservation in I need this resource… area. Click the date field. A calendar widget will be displayed for you to choose a date. Click the time field to choose time from the dropdown list.

6) Once a resource is selected, open the List Action Item menu and select Create Reservation. Fill in any remaining details in the pop up confirmation box, including specific start and end times and reservation location. Include any notes, and check the box to notify the patron by email if that is their preferred method.

9) Click Confirm Reservation to finish the booking.

 

To create a reservation from a booking resource

You need to know the barcode of the patron when you create a reservation for him/her from a booking resource.

1) From the Booking menu, select Create Reservations

2) Choose a Bookable Resource Type and click Next or enter the barcode of a cataloged resource and click Next.

3) For non-cataloged resources, a screen showing the Bookable Resource Type and the items associated with the type will appear.

For cataloged resources, the title and item will appear.

4) Enter the user’s barcode in the Reserve to patron barcode box. The user’s existing reservations, if any, will appear at the bottom of the screen.

5) Select the date and time for the reservation in I need this resource… area. Click the date field. A calendar widget will be displayed for you to choose a date. Click the time field to choose time from the dropdown list.

If incorrect date and time is selected, the date/time boxes will appear in red. For example, if the time for which the reservation is set has already passed, the boxes will appear in red. The times must be set correctly for the reservation to be created. There must be at least 15 minutes between the creation of the reservation and the start time of the reservation.

6) For non-cataloged resources, patrons may specify special feature(s), if any, of the resource. The With these attributes: allows you to do so. For example, if a patron is booking a laptop they can choose between PC and Mac and even choose a specific operating system if they need to. Click the dropdown arrow to select your option from the list.

7) Select the pickup location from the dropdown list.

8) If there are multiple copies of the resource and any item listed is acceptable, click Reserve Any. To choose a specific item, select it and then click Reserve Selected.

9) A message will confirm that the action succeeded. Click OK on the prompt.

10) The screen will refresh and the reservation will appear below the patron’s name at the bottom of the screen.

 

Search the catalog to create a reservation

If you would like to reserve a cataloged item but do not know the item barcode, you may start with a catalog search.

1) In the staff client, select Cataloging → Search the Catalog or keyboard shortcut F3 to search for the item you wish to reserve. You may search by any bibliographic information.

2) Click the title to display the record summary. In the Copy Summary, select Copy Details in Actions column.

3) The Copy Details will appear in a new row. In the barcode column, click the book now link.

4) A screen showing the title and barcodes of available copies will appear.

5) Enter the user’s barcode in the Reserve to patron barcode box. The user’s existing reservations, if any, will appear at the bottom of the screen.

6) Select the date and time in I need this resource… section. If the date and time set is incorrect the boxes appear in red. For example, if the time for which the reservation is set has already passed, the boxes will appear in red.

7) Select pickup location. If there are multiple copies and any of the listed items is acceptable, click Reserve Any. To choose a specific item, select it and then click Reserve Selected.

8) A message will confirm that the action succeeded. Click OK on the prompt.

9) The screen will refresh, and the reservation will appear below the user’s name.

 

Note: Reservations on cataloged items can be created on Item Status (F5) screen. Select the item, then Actions for Selected Items → Book Item Now.

6.2. Reservation Pull List

Reservation pull list can be generated dynamically on the Staff Client.

1) To create a pull list, select Booking → Pull List.

2) You can change the number of days in advance you would like to pull reserved items. Enter the number of days in the Number of days to fetch box. For example, if you would like to pull items that are needed today, you can enter 1 in the box, and you will retrieve items that need to be pulled today.

4) To print the pull list, select Print Pull List from the List Action menu.

6.3. Capturing Items for Reservation

Reservations must be captured before they are ready to be picked up by the patron.

1) In the staff client, select Booking → Capture Resources.

2) Scan the item barcode or type the barcode.

3) The resource will appear in the Captured today list.

6.4. Picking up Reservations

From the Patron Account 

Ready-for-pickup reservations can be listed from the patron account under Other → Booking → Pick Up Reservations within a patron record or Booking → Pick Up Reservations.

From the Bookings Menu

Scan the patron barcode if using Booking → Pick Up Reservations.

3) The reservation(s) available for pickup will display. 

4) The item will move from the Ready for Pick Up list to the Already Picked Up List.

Note: If the patron is trying to pick up an item before their reservation time, the Pick Up function will not work.

6.5. Returning Reservations

Returning Reservations

When a reserved item is brought back, staff must use the Booking Module to return the reservation.

1) To return reservations, select Booking → Return Reservations

2) You can return the item by patron or item barcode.

To return via patron barcode, scan or type the barcode into the field. A list of the bookable items the patron currently has will populate. Click the item to be returned and either click the Return Selected button or choose Return Selected from the List Action drop down menu.

 

 

Reservations can be returned from within patron records by selecting Other → Booking → Return Reservations

6.6. Canceling a Reservation

How to Cancel a Reservation

A reservation can be cancelled in a patron’s record or reservation creation screen.

Cancel a reservation from the patron record

1) Retrieve the patron’s record.

2) Select Other → Booking: Manage Reservations

3) A list of Reservations will populated. Select the reservations you wish to cancel. Open the Action Item list and choose Cancel Reservation.

 

Use Shift or Ctrl on your keyboard and mouse click to select multiple reservations if needed.

5) A pop-up window will ask you to confirm the cancellation.

6) A notification will pop up in the bottom right of the page confirming the cancellation.

6) Again, you will see a pop up box confirming that you want to cancel this reservation.