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1.7. Queue position
Last Updated 04/20/2026
Viewing and Understanding the Hold Queue
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Staff may view the hold queue from a title record by adding the Queue Position column from the Column Picker in the View Holds tab. This position is based on request time, but may not be accurate due in part to the impact of Opportunistic Capture.
The queue is based on request time, with earlier requests showing higher in the list. However, in very rare instances, staff may move a hold request to the top of the queue. Additionally, Opportunisitc Capture will disrupt queue order by fulfilling local holds even if those holds have a higher queue position.
While a patron's position in the hold queue can give some indication of how long it may take for teh hold to be fulfilled, it cannot be garunteed. Opportunistic capture could result in patron's getting a copy faster than anticipated, and longer than expected turnaround times on item returns could slow down the fulfillment time.
Displaying Queue Position
The queue position may be viewed from the Title Record, in the View Holds tab.
- Click on the gear icon to open the column picker.
- Check the box next to Queue Position.
Note: In NC Cardinal, holds are not always fulfilled on a First In, First Out basis. See Holds Fulfillment for more information.